Contact
One address does everything: [email protected]. It reaches me
directly, no ticketing system, no support team, just Luca reading the
inbox. There's no phone number and no contact form, and nothing is ever
sent from or received at an @googlymaps.net address. If a message claims
to be from one, it isn't from me.
Before you email: two things are faster in the app
Reporting a pin. Every pin has a Report button on its detail page. No account needed, no login, just a tap and a reason. It reaches the same review queue an email would, but it gets there without the round trip of me having to go find the pin myself from a description.
Appealing a rejected photo. If your own submission was turned down, appeal from inside the app rather than by email; it keeps the photo, the reason, and your response attached to the same case, which is the fastest way for me to actually reconsider it.
What email is for
- A wrong or missing country flag on the chart, if the automatic detection got your pin's country wrong. See the manual for why that happens sometimes.
- A privacy request: send me a copy of your data, or delete your account and everything in it.
- You're in a photo you didn't ask to be in, or a pin shows your home, your vehicle, or your shopfront in a way you're not comfortable with, and you'd rather not use the Report button, or it isn't working for you.
- Two accounts that should be one, usually from signing in with Google and Apple under different email addresses. See the manual for why that happens.
- Legal requests, law enforcement contact, and anything that needs the registered business details: those are in the Terms of Use and in how it works.
- Press, or anything else that doesn't fit a button in the app.
What to expect
This is a one-person project, not a company with a support roster, so please don't expect a reply in an hour. I read every email and I aim to get back to you within a week, usually well inside it. Reports and appeals sent through the app follow the same timeline the app itself promises you, which is also about a week. If something is genuinely urgent, urgent to safety rather than urgent to you, say so plainly in the first line and it will get looked at first.
Last update: 2026-08-25 AWST